Return Policy

At The Alabanza, we want you to love what you order. If something isn't right, we're here to help.

Return Window

Returns are accepted within 3 days of delivery. Requests made after 3 days cannot be processed.

Return Conditions

The product must be unused, unworn and in its original condition.
Original packaging, tags, pouch and free gifts (if any) must be included.
Clear photos or an unboxing video are required for damaged, defective or wrong items.
Your order number must be shared with every return request.

Items That Cannot Be Returned

Personalized, customized, engraved or name jewelry.
Custom-made gift items.
Sale, clearance or discounted bundle items.
Items damaged due to customer handling, misuse or wear.
Earrings and other hygiene-sensitive items (unless received damaged or incorrect).

How to Request a Return

Contact us within 3 days of delivery on 021-36610101 or WhatsApp 0317-2571079.
Share your order number along with photos/video of the item.
Our team will confirm the return and share the return address.
Pack the item safely and send it back through the agreed courier.

Return Shipping

If the return is due to our mistake (damaged, defective or wrong item), return shipping is on us. For change-of-mind returns, return shipping charges are payable by the customer.