Privacy Policy

The Alabanza respects your privacy. This policy explains what information we collect, why we collect it, and how we protect it when you visit or shop on our website.

Information We Collect

Order details: your name, delivery address, city, phone number and email address.
Payment details: for prepaid orders, payment is processed by our secure payment partners. We do not store your card or bank credentials.
Personalization details: names, initials or text you provide for customized jewelry.
Communication: messages you send us on WhatsApp, phone, email or social media.
Website usage: device type, browser, IP address, pages viewed and items added to cart, collected through cookies and analytics tools.

How We Use Your Information

To confirm, process, pack and deliver your order.
To contact you about order status, delivery or Cash on Delivery confirmation.
To handle returns, exchanges, refunds and customer support requests.
To send you offers, new arrivals and updates, if you have opted in.
To improve our website, products and shopping experience.
To detect and prevent fraudulent or fake orders.

Sharing Your Information

We share your information only where necessary:

Courier partners - your name, address and phone number, so your parcel can be delivered.
Payment providers - to process prepaid transactions securely.
Technology partners - Shopify, analytics and advertising platforms that help us run our store.
Legal authorities - where required by applicable law.

We never sell your personal information to third parties.

Cookies and Advertising

Our website uses cookies and similar technologies to remember your cart, understand how visitors use the site, and show relevant ads on platforms such as Meta, Instagram, TikTok and Google. You can disable cookies in your browser settings, though some features of the site may not work correctly.

Marketing Messages

If you have subscribed, we may send you promotional emails, SMS or WhatsApp messages. You can opt out at any time by replying STOP, using the unsubscribe link, or contacting our customer service.

Data Security

Our store is hosted on Shopify and protected by SSL encryption. While we take reasonable measures to protect your data, no method of transmission over the internet is completely secure.

Data Retention

We keep order and customer information for as long as needed to fulfil orders, handle returns, meet accounting requirements and comply with the law.

Children's Privacy

Our website is not intended for children. We do not knowingly collect information from anyone under 18.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond as quickly as possible.