Refund Policy

At The Alabanza, customer satisfaction comes first. If there is an issue with your order, we are here to resolve it.

Refund Claim Window

All refund claims must be raised within 24 hours of delivery. Claims received after 24 hours cannot be entertained.

When a Refund Applies

You received a damaged or defective item.
You received the wrong product or wrong variant.
An item was missing from your parcel.
An approved return could not be exchanged because the item is out of stock.

What We Need From You

Your order number.
Clear photos of the item and packaging, or an unboxing video.
The claim must reach us within 24 hours of delivery.

Refund Processing Time

Once your claim is approved and the item is verified, your refund is processed within 24 hours. Depending on your bank or wallet provider, the amount may take 1-3 business days to reflect in your account.

Refund Method

Refunds for Cash on Delivery orders are transferred to your provided bank account, JazzCash or Easypaisa number. For prepaid orders, the amount is returned to the original payment method.